Tier 1 – Help Desk Technician

Job Overview

Help Desk Technician is an entry-level position that provides front line support to computer users. This position handles a variety of issues that require investigation and resolution of software and hardware problems.

  • Job Type: Full-time
  • Job Location: Augusta, ME
  • Required education: High school or equivalent

Job Description

  • First point of contact for customers seeking technical assistance (primarily by phone or email)
  • Remotely diagnose, troubleshoot, and resolve problems with computer and video surveillance systems, telephones, and other connected devices
  • Research, analyze, and provide hardware and software recommendations to meet client needs
  • Escalate unresolved issues to the appropriate technicians
  • Create and schedule tickets in our helpdesk, track and document all work, and follow up after completion
  • All other duties as assigned

Skills Required

  • Good working knowledge of computer hardware, software, and terminology
  • Good working knowledge of local area networks
  • Good problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Working knowledge of Active Directory
  • Good working knowledge of Mobile Devices (Cell Phones & Tablets)
  • A+ and Server+ Certification recommended

Interested in applying for this position? Submit your resume and cover letter; by mail: 151 Water St. Augusta, ME 04330 or email: info@capcomp.com

Learn more about Capitol Computers here.