Introduction  Intermediate  Advanced

Outlook 2010 Introduction

Days of Training: 1

COURSE DESCRIPTION

This ILT Series course covers the basic functions and features of Outlook 2010. After an introduction to Outlook’s window components and the Help system, students will read and send e-mail messages using several techniques. Then they will learn how to manage e-mail messages and attachments, configure message options, and use search folders. Students will also learn to manage contacts and use the People Pane, work with tasks, and create appointments. Finally, they will learn to send and respond to meeting requests.

PREREQUISITES

To ensure successful completion of this course, we recommend that you first have a familiarity with Microsoft Windows and have basic typing skills.

Getting Started

  • Topic A: The Program Window
  • Topic B: Outlook today
  • Topic C: Getting Help

Email

  • Topic A: Reading Messages
  • Topic B: Creating and Sending Messages
  • Topic C: Working with Messages
  • Topic D: Handling Attachments

Email Management

  • Topic A: Setting Message Options
  • Topic B: Managing Junk E-Mail
  • Topic C: Using Search folders
  • Topic D: Printing Messages and Attachments

Contacts

  • Topic A: Working with Contacts
  • Topic B: Using Contact Groups
  • Topic C: Using the People Pane

Tasks

  • Topic A: Working with Tasks
  • Topic B: Managing Tasks

Appointments and Events

  • Topic A: Creating and Sending Appointments
  • Topic B: Modifying Appointments
  • Topic C: Working with Events
  • Topic D: Using Calendar Views

Meeting Requests and Responses

  • Topic A: Scheduling Meetings
  • Topic B: Managing Meetings

 

Outlook 2010 Intermediate

Days of Training: 1

COURSE DESCRIPTION

This ILT Series course builds on the skills and concepts taught in Outlook 2010: Introduction. Students will learn how to customize Outlook and work with address books. They will search and filter mail folders, and apply and customize categories. Students will also work with personal, public, and offline folders. Finally, students will organize folders and set rules.

PREREQUISITES

To ensure successful completion of this course, we recommend that you first complete the Microsoft Outlook 2010: Introduction class.

Customizing Outlook

  • Topic A: The Outlook Environment
  • Topic B: General Options
  • Topic C: Language and Keyboard Options
  • Topic D: Quick Steps
  • Topic E: The Navigation Pane

Working with Contacts

  • Topic A: Address Books
  • Topic B: Contact Groups

Customizing Messages

  • Topic A: Message Appearance
  • Topic B: Signatures
  • Topic C: Voting Buttons
  • Topic D: Out-of-office Messages

Organizing Items

  • Topic A: Folders
  • Topic B: Searching
  • Topic C: Filters
  • Topic D: Categories

Organizing Mail

  • Topic A: Organizing the Inbox Folder
  • Topic B: Setting Rules

Working with Folders

  • Topic A: Public Folders
  • Topic B: Offline Folders

 

Outlook 2010 Advanced

Days of Training: 1

COURSE DESCRIPTION

This ILT Series course builds on the skills and concepts taught in Outlook 2010: Intermediate. Students will learn how to stay current with colleagues via the Outlook Social Connector. They will learn advanced techniques for managing and maintaining their mailboxes. Students will create and work with notes and Journal entries, share Outlook calendars and contacts, create customized e-mail templates, and use mail merge to send personalized messages to groups of contacts.

PREREQUISITES

To ensure successful completion of this course, we recommend that you first complete the Microsoft Outlook Introduction and Intermediate classes.

Collaboration

  • Topic A: Connecting with Colleagues via Outlook Social
  • Topic B: Staying Informed wit RSS

Mailbox Management

  • Topic A: Managing your Mailbox
  • Topic B: Archiving your mail

The Notes and Journal Folders

  • Topic A: Recording information with notes
  • Topic B: Tracking activities with the Journal

Calendars and contacts

  • Topic A: Managing your calendar
  • Topic B: Managing your contacts

Mail Merges and tempaltes

  • Topic A: Performing mail mergers
  • Topic B: Working with templates