151 Water St. Augusta, ME 04330   207-623-2700   info@capcomp.com

Introduction

COURSE DESCRIPTION

This ILT Series course covers the basic functions and features of Outlook 2010. After an introduction to Outlook’s window components and the Help system, students will read and send e-mail messages using several techniques. Then they will learn how to manage e-mail messages and attachments, configure message options, and use search folders. Students will also learn to manage contacts and use the People Pane, work with tasks, and create appointments. Finally, they will learn to send and respond to meeting requests.

PREREQUISITES

To ensure successful completion of this course, we recommend that you first have a familiarity with Microsoft Windows and have basic typing skills.

Lesson 1

Getting Started

The Program Window

Outlook today

Getting Help

Lesson 4

Contacts

Working with Contacts

Using Contact Groups

Using the People Pane

Lesson 6

Appointments and Events

Creating and Sending Appointments

Modifying Appointments

Working with Events

Using Calendar Views

Lesson 2

Email

Reading Messages

Creating and Sending Messages

Working with Messages

Handling Attachments

Lesson 5

Tasks

Working with Tasks

Managing Tasks

Lesson 7

Meeting Requests and Responses

Scheduling Meetings

Managing Meetings

Lesson 3

Email Management

Setting Message Options

Managing Junk E-Mail

Using Search folders

Printing Messages and Attachments

 

 

 

Intermediate

COURSE DESCRIPTION

This ILT Series course builds on the skills and concepts taught in Outlook 2010: Introduction. Students will learn how to customize Outlook and work with address books. They will search and filter mail folders, and apply and customize categories. Students will also work with personal, public, and offline folders. Finally, students will organize folders and set rules.

PREREQUISITES

To ensure successful completion of this course, we recommend that you first complete the Microsoft Outlook 2010: Introduction class.

Lesson 1

Customizing Outlook

The Outlook Environment

General Options

Language and Keyboard Options

Quick Steps

The Navigation Pane

Lesson 3

Customizing Messages

Message Appearance

Signatures

Voting Buttons

Out-of-office Messages

Lesson 5

Organizing Mail

Organizing the Inbox Folder

Setting Rules

Lesson 2

Working with Contacts

Address Books

Contact Groups

Lesson 4

Organizing Items

Folders

Searching

Filters

Categories

Lesson 6

Working with Folders

Public Folders

Offline Folders

Advanced

COURSE DESCRIPTION

This ILT Series course builds on the skills and concepts taught in Outlook 2010: Intermediate. Students will learn how to stay current with colleagues via the Outlook Social Connector. They will learn advanced techniques for managing and maintaining their mailboxes. Students will create and work with notes and Journal entries, share Outlook calendars and contacts, create customized e-mail templates, and use mail merge to send personalized messages to groups of contacts.

PREREQUISITES

To ensure successful completion of this course, we recommend that you first complete the Microsoft Outlook Introduction and Intermediate classes.

Lesson 1

Collaboration

Connecting with Colleagues via Outlook Social

Connectors

Staying Informed wit RSS

Lesson 3

The Notes and Journal Folders

Recording information with notes

Tracking activities with the Journal

Lesson 5

Mail Merges and Templates

Performing Mail Merges

Working with Templates

Lesson 2

Mailbox Management

Managing your Mailbox

Archiving your mail

Lesson 4

The Notes and Journal Folders

Recording information with notes

Tracking activities with the Journal